Login to your HotHealth account and access the Manager Dashboard. Click on ‘Website Address’ on the left.
Enter your custom domain into the custom domain field and click save.
Then, there are two sets of instructions outlined in your account for using a custom domain, please choose the best one for your organisation.
One set of instructions are basic, redirect instructions. However the other set are better to use if you have email addresses attached to your URL. These DNS instructions will have an Alias value and two CName values for you to use in your DNS settings with your domain provider and DNS provider.
If you go with the second set of instructions, you need to have a domain registrar that supports Aliasing, if you don't you can sign up to a DNS host that does, in addition to your domain registrar.
We recommend CloudFlare.
1. set up with account DNS (Cloudflare).
2. follow instructions from page or send a support request for our team to assist.
3. log in to your domain registrar and update namer servers.
Please note the following:
- DNS can take up to 24 hours to propagate (although it is often done in 15-30 minutes).
- Domain name validation is periodically updated. Refresh the screen to see if it has changed. This usually takes around 10-15 minutes.
- Hot Health custom domains require you use the root domain (e.g. example.com) and the www subdomain (e.g. www.example.com).
- We will redirect www traffic to the root domain. It's suggested, if your DNS provider offers it, that you also redirect the www subdomain to the root domain. CloudFlare offers this in its "Page Rules".
- If your DNS is hosted by the same company that you registered your domain name through, and they don't support ALIASing (as discussed above), you will have to do the following:
- Sign up for a DNS hosting account from one of the four listed above. We recommend CloudFlare. They have a free plan that is suitable.
- Set up the DNS as per the instructions above.
- Follow the instructions provided by the DNS host for changing the "Name Servers" with your domain registrar. The DNS host will give you 2 or more "name servers" that you will need to use in your domain registrar account. (The will look something like random-name.dns-hosting-company.com)
- Wait for the domain registrar to update their records. This can take anywhere from a few minutes to a few days depending on the registrar.